Biography: Professor Hing Kai Chan is a Professor of Operations Management at the Nottingham University Business School China, University of Nottingham Ningbo China. He received his BEng(Hons), MSc(Eng) (with distinction), and the PhD degree from the University of Hong Kong. He also earned a BSc degree from the London School of Economics and Political Science. He worked in the electronic manufacturing industry for over 10 years before joining the academia. Professor Chan has published over 250 academic articles and 9 monographs/edited volumes. His publications appear in Production and Operations Management, European Journal of Operational Research, various IEEE Transactions, Decision Support Systems, International Journal of Production Economics, International Journal of Production Research, among others. He has been the co-editor of Industrial Management & Data Systems since 2014 and is an Associate Editor of Transportation Research Part E: Logistics and Transportation Review since 2018.

Biography: Prof. Dr. Voon is a professor of marketing at Universiti Teknologi MARA Sarawak, Malaysia. He is an experienced researcher who has published many papers and a few books in service management and marketing, strategic value-chain, and educational administration research. His book chapter on ‘Confucian values for service excellence’ can provide strategic insights. He has years of experience in education and banking in Sarawak before joining the academia. He teaches various strategic marketing and research methodology courses as well as supervised researchers at bachelor degree and postgraduate levels. His innovations such as ServEx, BEHAVE, BLUE-SEA, eDioms (Chinese Marketing), Marketing Research MOOC and MyServEx system have won prestigious awards locally and internationally. MyServEx is commercialized. His consultancy projects on service management, customer experience and product development have helped the clients, and Sarawak government. His current research projects include socio-economic development service, rehabilitation service excellence, rural tourism, channels and supply chain management, and personal service attitudes.

Speech Title: Industrial & Systems Management: from Practice to Theory

Biography: Prof. Dr. Voon is a professor of marketing at Universiti Teknologi MARA Sarawak, Malaysia. He is an experienced researcher who has published many papers and a few books in service management and marketing, strategic value-chain, and educational administration research. His book chapter on ‘Confucian values for service excellence’ can provide strategic insights. He has years of experience in education and banking in Sarawak before joining the academia. He teaches various strategic marketing and research methodology courses as well as supervised researchers at bachelor degree and postgraduate levels. His innovations such as ServEx, BEHAVE, BLUE-SEA, eDioms (Chinese Marketing), Marketing Research MOOC and MyServEx system have won prestigious awards locally and internationally. MyServEx is commercialized. His consultancy projects on service management, customer experience and product development have helped the clients, and Sarawak government. His current research projects include socio-economic development service, rehabilitation service excellence, rural tourism, channels and supply chain management, and personal service attitudes.

Speech Title: Building Inclusive Channels Management with Value Chain

Abstract: Channels management is crucial for creating and sustaining competitive advantage of enterprises (profit oriented) and organizations (non-profit oriented), may they be in the manufacturing or service sectors. Nevertheless, many enterprises or organizations are relatively less comprehensive and objective in gauging and measuring their channels management practices for sustainability. This speech will address the various marketing channels and supply chain management issues with the value chain approach (including the relevant green practices) for sustainability. Performance measurement and monitoring will be stressed. The leaders, managers, and researchers will gain more insights on building inclusive channels management with value chain along with a measurement index for supply chain sustainability. Cases related to manufacturing (profit oriented), renewal energy, and community-based rehabilitation service (non-profit) will be shared to promote for better inclusivity in supply chain management for sustainable development and shared prosperity. The graphical frameworks of the value chains (i.e., manufacturing, renewal energy, rehabilitation service) as well as research-based measurement index and performance scorecard (i.e., RehabServE Index and RehabServE Scorecard) will be presented to benefit the audience.